All payments except for transactions below 50,000.00 which can be paid on delivery, are due upon purchase. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be delivered.


Shipping will be paid for by the buyer for purchases less than N50,000.00 (Fifty Thousand Naira) while the seller bears the shipping cost purchases above N50,000.00.

If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller or the item is replaced with the same or similar item of the same value. Shipping costs may double if shipping internationally. If an item is damaged during shipping, buyer will not be held responsible. Where product(s) have been delivered to the buyer and receipt of the same acknowledged by the buyer or his representative(s) or such person or persons authorized by him to act on his behalf, the buyer shall be responsible for such product(s) if damaged or misplaced.


Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation (by email) is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.


An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.


Any complaints about items or products may be sent to our support team: customercare@kono247.com or 0700KONO247 (07005666247). There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be contacted as well.


The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

I have read and agree to the terms and conditions.